Petcare Veterinary Surgery

355 Bexley Road
Northumberland Heath

Tel: 01322 346173 (24 hours)


Here's just some of the feedback we've received from our clients.

To All the staff at Petcare, We just wanted to say a huge thank-you for your kindness throughout the years and especially the day that we had to make such a hard decision. Your kindness and care made that day bearable.

Thank you, Claire, Laura and Alice W.

To Mr Castle & Team, Thank you for being you.

With appreciation, Jean & Alan W. and Family

Dear Natasha & all the Staff, Thank you so much for looking after Merlin so well. Thank you too for all your kindness on his last day. It really meant a lot.

Many thanks, Mary P. & family

To everyone at Petcare. I've been with you for probably20 years – maybe more. I couldn't have wished for more caring loving people who have looked after my precious dogs ( all three of them) and have been more than just 'vets'. As you know these past seven months haven't been the happiest – You all have been so supportive and thoughtful. The words of comfort, the cards you send, the fact you ask how we all are makes you all very special people. Mr Castle has been the best, Janice such a warm friendly face, Nathalie so caring and understanding and all the others who I'm sorry I don't know everyone's name. Thank you all so very much. Thank you, thank you, thank you. No matter how many times – it won't say it strong enough. Thank you so much, you're the best 'Vets' there are.

Regards, Rosemary L. Sophie & Roxy

To Kevin and all at Petcare, Just a little note to say a big Thank you for all that you and all your team did for Lucy over the past 15 years and especially over the past few months. I very much appreciate all the time and care that you gave her. As much as it's sad now that she has gone, I know she had a great life and have got plenty of happy memories to remind me of her.

Thanks again, Emma C.

Thank you for being so caring when I had Becks put to sleep. Your kindness is appreciated.

Thank you, Lois D.

Just to thank you all for looking after Flynn for the past 20 yrs.

Pat G

Dear Mr Castle, Sharon & other staff, I wanted to thank you for all your efforts to save my old friend Smokey, and for the understanding & sensitivity you have shown during this awful time of having her put to sleep. I wish it could have been different, and am wracked with guilt, but I think it was the right thing to do at the end although I'll miss her forever. Thank you all so much for everything, and for being without doubt a vet practice with the most integrity, skill and compassion that any pet owner could wish for. P.S. You will be seeing me again as my Mum's cat will be coming here – but I promise not to be a crying mess by then!

With much gratitude Alex M. and Smokey (in spirit!)
Thank you letters